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237 Meeting St, Charleston, SC 29401, USA
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This review is largely based on the service levels at this hotel, less about the facility itself. The good: room was quiet and clean. Sparsely decorated with no view, but if you're in Charleston, you're probably not spending much time in the room. The rest: Pool and pool patio are tiny, and outdoor furnishings look very tired. Bar and restaurant are cute. Service: This is where this hotel really fails. First of all the hotel's website (as of the date of this review) mentions EV charging included with valet parking. Based on that, we choose to drive our EV. When we arrived, we were told that they do not in fact have any chargers. For those who own an EV, you know how tricky infrastructure can be, and the Charleston peninsula does not have a tonne of charging options available and there are no level 3 fast chargers to be found. The Manager apologized and assured us they would take the car to their sister property to be charged during our stay. We'll, that never happened and every time we checked with valet they flat out told us that was not going to happen because their sister property wouldn't allow it. I think what makes this particularly bad is that they knowingly advertise something they don't offer and willfully choose to do nothing about it. That theme carries on to the pool bar. We ordered a round of drinks and apps when we arrived. After 20 minutes I went to check on the order and after some searching they said they sent it to the wrong table. They apologized and said they would get right on it. 20 minutes later, still no drinks. There were less than 20 customers on deck so not sure why that was so challenging. We ending up leaving and going someplace else. Bottom line, most hotels work really hard to differentiate on service, but this one had a general feeling that no one really cared and couldn't be bothered. (With the exception of the Barista who was very friendly and professional). I would NOT recommend staying here. For $700/night, you could do MUCH better.
Rooms were clean, top to bottom. Beds are comfy. Felt safe. Super friendly staff, helpful always. Easy access to the pool and outside inclusive bar. I'm used to coffee in the room. There are no coffee machines, but there is a Cafe downstairs. They do tend to run out breakfast items quickly. Great staff!
We loved our stay here! Everyone was exceptionally friendly (but that did seem to be the case with all of Charleston). The entire hotel from the lobby, lounge area, and rooms were well decorated and aesthetic. The room we chose was a small one but it was just what we needed. The bed and bedding were excellent! The location was also highly ideal as we were able to walk to almost everything during our stay! The only downside is that the gym is in the hotel next door which we didn't end up going to due to that being slightly inconvenient.
Recently stayed at the Ryder for a mother daughter weekend. The location is great, rooms were nice, enjoyed the pool and the little palm. Chelsie Casey and her staff at the front desk were great, lots of good recommendations and helped us book exercise classes, they really helped to make the stay perfect.
A very pleasant and well-appointed property located conveniently to restaurants, shopping and historic sections of Charleston. The rooms were spacious and comfortable. Hhe only suggestion I would make would be to install refrigerators and microwaves in the rooms. Our paring valet, Chutney, was very gracious and took very good care of us during out stay.