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1781 Harmony St, Charleston, SC 29407, USA
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From beginning conversations through to the end of the process the professionalism that the company has was top notch. Every employee I worked with was knowledgeable, patient and kind. Karen Suggs exceeded in helping me deal with situations that caused rescheduling and was always helpful in every way. . Al the plumber was so knowledgeable and you knew when speaking with him that he had years of experience. Jay from start was so patient explaining products to me and reassuring and never pushy. The install crew (Sly, Quinten and Jacob) that came was professional and kind and a pleasure to meet. Quinten specifically showing me how to set up the thermostat to my phone and just in general was knowledgeable, patient and kind. I would highly recommend Smoaks to anyone in need of hvac or plumbing services, and already have to our management company which now has Smoaks on our list to call in the event anything at our home is in need of their services. Thank you for such a great experience.
My Mother has been using Smoaks for decades, and is still very happy with their services. Today, Caleb Summerall and an associate performed our Fall/Winter maintenance - they were both very professional, thorough, pleasant and helpful. Great to see consistent high quality service!
Based on the positive experience of a work colleague, we chose Smoak to replace our aging HVAC unit. Great experience all the way around - from initial contact, in-home consultation and product recommendations to installation, billing and follow up. They took care of everything, even applying for a Dominion Energy rebate and providing separate paperwork for our 2024 tax filing. A new HVAC system is a significant investment and there are a lot of options out there. We're glad we chose Smoak and will recommend them to others.
Javon was there first thing in the morning. He was professional and courteous. Explained everything in a way that was easy for us to understand. Even gave us tips on where to get better filters for the system. He was excellent.
We had a water heater failure with leaking, so we were totally without any water overnight. Smoak responded quickly to my call the following morning and had a service truck here within a couple of hours. Although expensive as such work always is nowadays, the job was done carefully and successfully, and Im very happy with the results.