Our Address
141 Alexander St, Charleston, SC 29403, USA
ACTIVATE YOUR 7-DAY FREE TRIAL TO PROPEL SALES FORWARD
Read More
ACTIVATE YOUR 7-DAY FREE TRIAL TO PROPEL SALES FORWARD
Read MoreStart getting more customers contacting your business with a free listing.
I’m working with them on getting a vehicle I purchased from them fixed. I will update the rating with a description once a resolution is or is not reached. Update: It’s been a week and after a half hearted attempt at customer service I must warn you to use caution when employing their services. There are many positive reviews and I feel I was misled by them. I haven’t been able to use the car I purchased from them for over a week now while another shop fixes the damages caused by this shop, issues such as broken bolts in the head that prevent the valve covers from being secured. The broken bolts had to have metal welded on to them to get them out, and the valve cover is warped because it wasn’t secured causing permanent damage. Beware.
On the interstate, my 2011 Nissan Frontier went into limp mode due to the engine overheating. Was able to get to the side of the interstate to find I was leaking coolant. Fortunately, I was able cool the engine down enough with water to get it to the Port of Charleston for a Carnival cruise. After the cruise, I looked for a repair shop nearby, and found Pro Auto Care. Since I was out of town, I went by the great reviews I read on Pro Auto Care, and decided to give them a call and explained the situation. Nelson answered and was extremely nice and understanding of what was going on, and asked me to bring the truck by. When I brought the truck in, Nelson and team immediately went to work trying to diagnose the problem (allowing me to watch as they did). They showed me my radiator fan was running super slow, and most likely caused my overheating / coolant leak issue. They recommended replacing the fan clutch and did so within a few hours. After further testing, Nelson and team said I was ready to go and got me back on the road. I headed back to my home town which was around 500 miles away and had no issues. Had Pro Auto Care not come to the rescue, I might have been stuck in Charleston for a few days, and paid a way higher price for repair. I can't thank Nelson and the Pro Auto Care team enough. No matter if you're local, or an out-of-towner visiting Charleston, and need a recommendation on where to take your vehicle for repair - this is the place. Thank you, Nelson and PAC - you are lifesavers!
We had emergency with our car on the way to Florida, Nelson help us when we called him, and thanks to him we managed to arrived safe to Florida. If you in Charleston definitely recommend this shop, very professional, honest and fairly price. Thank you once Nelson and thanks your team for all help !!!
Wow. What a find: A high quality auto repair shop on the peninsula with outstanding service. Took my 2016 BMW X5 in for AC repairs. Nelson was amazingly accommodating, fitting me in right away and working around my schedule/needs. More importantly, Nelson and his guys did and amazing job diagnosing a difficult issue and then fixing it quickly and thoroughly. Would not hesitate to recommend Pro Auto Care to anyone, with any car, at any time.
Best automotive care in Charleston. Fixed my alternator same day at a very reasonable price. In fact it was the best quote out of every repair shop I called. The owner was very nice and professional. I will continue to bring my business to them. I highly recommend to anyone who needs work done.