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1505 King St Ext Suite 109, North Charleston, SC 29405, USA
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Told them I wanted to fix sagging roof ridge and address mold issues from leak while they were doing roof. They didn't do it and then came to with some b.s. excuse, didn't treat mold, soft spots all over where they didn't replace the substrate, and didn't hang gutters correctly. Now when it rains I have water running down behind gutters. They're inspector almost went through my ceiling many times walking in attic while I was showing him they didn't treat the mold. I refused to sign the release stating they weren't finished with the job and I believe they signed it for me because that was about 3 years ago and I haven't heard from them until now when they wanted a review. Also, I think the shingles they used is very poor quality because my gutters are constantly filling up with asphalt. However this is my first house so I'm not completely sure what's normal. Regardless, they are ambulance chasers (came knocking after a hail storm) and you get you get. It's no wonder that they sent out these review requests THE DAY BEFORE hurricane Helene made landfall.
We hired Orange Elephant to repair our roof. We paid the $8k in May and they told us they would have the repairs complete by 6/30/24. They have now rescheduled EIGHT TIMES!!! Nobody answers the phone at any office number we call. I finally had enough because they have changed our point of contact multiple times, so I went to their Charleston, SC office. It was unlocked but completely empty. Not a soul there. While I was there waiting for 30 minutes I ran into somebody in the same situation as myself except much worse. I looked at their office phone and they had over 70 voicemails that nobody has bothered to listen to. I’m at a loss about what to do except take them to small claims court unless someone reaches out soon.
Short story: If you are reading this in 2024 or early 2025, I’d recommend finding a different company. The good: Kim Florian and Jared are nice people who are pretty patient. They patched the holes promptly. The men who came out were kind to my children. My story: I signed a contract with OER mid June 2024 after the microburst. After some (a LOT of) pressing and pushing, I was finally told at the end of September that my estimated date of roofing repair was mid-December (6 months after signing that they would fix my roof). I find it dishonest to not disclose that the company was backed up six months. If I had known that they were that backed up, I would have called other companies. Daniel Luck, head of the SC branch, told me they’d fix my roof the last week of September. They never showed, never called. When I called them, there was no indication that they were ever going to fix my roof in September. Daniel later told me, that the Corporate office must have changed it, and they are the final say in who gets serviced when. In my 3+ months of working with them, and asking for an ITEMIZED list of what they were fixing and what they were charging, they were completely unable to do this. This really messed with my secondary insurance payment. Kim said they’ve never done this. All they could do was highlight and initial the areas on my settlement they were covering. At the end of September, after talking to the VP of the entire company, I finally got an itemized list, and it was completely wrong. They took credit for every single item on the settlement. At that point, I decided I was done. I don’t want to support this business anymore. From my experience with this company, they have more office workers than field crews. They have too many departments, so that no matter who you call, no one knows exactly what’s going on. Apparently, in June, their production manager left, and they hired someone else who didn’t meet expectations, and that person was fired in September. I was also told that one of their field repair crews moved elsewhere. So, the company is in a time of transition and not meeting their obligations, IMO. As of September 30th, I have requested to cancel my contract with them. It’s a 6-8 week timeframe from them to return my deposit of half down + all of my deductible (unacceptable-it didn’t take me that long to pay them). I haven’t heard if they are going to charge me for canceling yet. I have a hole in my house roof, my detached garage roof, and holes in my siding with exposed interior wood structures. I am having continued damage and exposure to rain and interior moisture due to their failure to fix my roof. In case you’re not aware, it is recommend to have the roof fixed before other repairs so that you don’t fix the symptoms only for them to return due to ignoring the root of the problem. Forcing me to wait six months before fixing my roof without informing me, seems so rude. Unfortunately, my available money for fixing this is tied up in their accounts. Sorry for the essay, I did try to keep it short.
This company gave outstanding service from start to finish. I couldn’t be more pleased by the service of my sales rep, Kim Florian, who explained exactly what I needed to know to have my damage covered by insurance - NOT out of pocket. Then their supervisor met with my insurance adjuster to ensure proper coverage and warranted a full replacement of my roofing system when I had no idea there was storm damage! We even ended up receiving new gutters through insurance. Jared and Daniel were amazing throughout the production process & Marilyn handled everything to make final inspection approval go smoothly. I highly recommend Orange Elephant to all Summerville residents!
Orange elephant did a great job on my roof! I had some damage that was causing a leak in my living room and they fixed it right up. Their team was very professional and efficient and kept me informed throughout the entire process. They did great work and had awesome customer service. I would definitely recommend them.