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404 Coleman Blvd, Mt Pleasant, SC 29464, USA
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Extremely dishonest company. See attached screenshot for proof. The product page for the item I ordered clearly says “this item qualifies for free shipping.” After placing my order, I received an email from Meadow Blu asking me to pay $200 in shipping or they would cancel my order. I asked if they would honor their website and the rep said no, so I canceled my order. Never ever encountered a company that conducts business this way. The ethical response would be to honor what their website clearly states, then update the product page to reflect appropriate shipping charges for future orders. Beware of doing business with Meadow Blu.
Meadow Blu has been essential in making our house a dream home. Kaitlyn is who you want to work with! She has an amazing eye and style but really takes inconsideration your individuality. The pieces are all amazing quality, it’s been hard to go anywhere else for home items. Everything from decor, to lights and furniture we are so happy with the timelessness but still fun and funky options. Even with some items ordered, communication and transparency has been top notch even with all the hassles of shipping. 100% recommend and you will keep going back!
Terrible customer service with online purchases. Part of my purchase included 2 throw pillows. I was charged for the pillows. Then later emailed that they were backordered and I could contact a designer for help if I didn't want to wait. In the interim one of the pillows was delivered. It was not as described and had a terrible odor. I called customer service multiple times during their business hours and no one ever answered. I emailed and requested a return and cancel of the other pillow that had not shipped yet. It took mutiple weeks to accomplish this task. What would have been a simple return with any other company. I won't be purchasing any other items from Meadow Blu based on this experience.
I ordered a dresser from Meadow Blu in May of 2022. The dresser arrived in July, dropped off by their delivery service. The deliverers did not unpack the dresser when they arrived, and we were asked to sign off that we had received the dresser. This was our first mistake. As my partner and I were leaving for vacation the same day, we left the dresser boxed up and unwrapped the dresser the day we came back. To our surprise and disappointment, it appeared that at some point, all three drawers on the left side of the dresser had pulled apart from their seam and were unusable - unable to open or close the drawers properly. We contacted Meadow Blu immediately that day to let them know what happened. For weeks, we went back and forth, trying to get responses from multiple individuals. We were given incorrect phone numbers, incorrect emails, and were bounced from person to person saying that the case was open with the manufacturer of the dresser, and there was nothing Meadow Blu could do in the meantime. We followed up multiple times a week for a month. Then in August, all communication with Meadow Blu stopped. No more responses to our emails, no update from our supposed case with the manufacturer. Instead, my partner and I have been left with a $2300 broken dresser in our one bedroom apartment that is nonfunctional. We cannot get rid of it out of fear of losing our $2300. No one has offered a refund, no one has provided an update on our "case with the manufacturer", no one has offered to have it picked up, no one has offered anything but silence and acting as if there is no longer communication, the issue will just go away. We have only been told that we should have never signed for the item without inspecting it beforehand, even though customers are protected legally against defected items even after signing for it. After months of radio silence, we attempted to reach back out once more in November without success. Regardless of whether it is the fault of the manufacturer or Meadow Blu, the way this case has been handled has been completely unacceptable. Bouncing customers around from person to person, providing incorrect contact information, and then simply going silent to customers, is unprofessional. At the risk of this happening to other customers, I would advise against buying through Meadow Blu, especially if pieces that people are looking for are available through other merchants.
I absolutely love my counter stools ordered from Meadow Blu. The packaging was top notch, and the quality of the counter stools is excellent! I had a question for customer service, and they called me personally right away! As far as some of the complaints i see here on Google Reviews concerning lead times taking so long - these are the times we live in now. Supply and demand, labor shortages, supply change disruptions, and freight carrier delays are affecting every business. Be patient, it is WORTH THE WAIT!