Our Address
1985 Riviera Dr 16 Ste 103, Mt Pleasant, SC 29464, USA
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Indoor shower head broke immediately after installation, owner replaced and said it was likely over tightened. It failed again and was leaking a couple of months later and would not guarantee work. Spent $285 to install an outdoor shower head supplied by them in October, couple of months later it fell off and would not guarantee work again. Very disappointing, I have been a customer for years and will be looking for a new plumber unfortunately.
Kyle did a great job changing the cartridge in the shower handle valve, as we could suddenly not turn it on. He is very knowledgeable, efficient, professional and competent. He changed the part in less than half hour with no mess left behind. Gave us one year warranty. Appointment was timely. Called Monday and service was scheduled for Tuesday. Would request Kyle again for future plumbing needs.. Cost was $338.00.
They did a good job on installing my new water heater. I have a warranty issue on the water heater installed just 4 months ago. I have called 4 times now and they will not call me back to resolve the issue. Please be aware of this issue if you dealing with this company.
We used J Stephens plumbing for years and LOVED them, the best customer service & quality of work. However it looks like they changed ownership... they no showed to an appointment and did not return any of the 4 calls from their "answering service" or any of the voicemails. Such a shame..
J Stephens has been the go-to for my rental properties for three years. Their techs are professional, courteous, competent, and efficient. Randall and Lee did a fantastic job on the two service calls over the last two days. They responded quickly, resolved the issues quickly, and communicated excellently throughout. They are great partners to my STR business as their quick response and resolutions help ensure guest satisfaction. Plus, J Stephens honored the warranty. I'm a pleased and loyal customer!