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238 E Bay St, Charleston, SC 29401, USA
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Jennifer with Holy City Heating and Air was awesome and quick to respond to my appointment request. She got me on the schedule fast and communicated with me the whole time. Alec showed up on the appointment date and was great. It was clear that he was knowledgeable about my HVAC unit and explained everything clearly and made it easy to understand. Looking forward to working with Holy City Heating and Air again in the future!
Full renovation of a duplex downtown Charleston included new HVAC systems for the two floors. We opted for Daiken. The install went pretty smooth compared to my other contractors. They were neat and finished the job rapidly working in the heat of the attic as well as the din of the crawlspace. The system however has not been without issues. We had a slow leak in one of the lines and then the system went down due to excessive humidity in the crawlspace flooding the overflow pan. The upstairs unit has trouble maintaining temperature but I have some leaky windows and no attic insulation which may be the cause. We shall see when that gets remedied. Holy City service has been pretty.good though, addressing issues as they arise. They are usually very quick to respond and did not leave until problem was repaired. I feel confident that they will continue to support the system as it ages. I have not tested the heat portion of the unit yet, but not too worried about that. The digital thermostat and app is nice, I can set the temp remotely as if I was standing in front of the display. It also has some diagnostics that I set up to connect to Holy City so they can monitor the system performance remotely. Lost a star due to issues, otherwise would have been 5.
I have had several great experiences with Holy City Heating & Air & Plumbing and highly recommend them. They replaced my HVAC with a new Daikin Fit which I absolutely love (no other company recommended this type of system and I'm so glad Holy City did!). I worked with Blake for the HVAC and he was a pleasure to work with. I recently had a great technician, Craig, come out to diagnose a water heater issue and he was super friendly and knowledgeable. Amanda is also such a great ambassador for the company! Everyone I speak to at Holy City is so nice, friendly, and prompt with responses and scheduling. I love that they are a locally owned, family run business. As a local small business owner myself, I really appreciate their customer service and am pleased to have recently signed up for their yearly service plan - it's quite inclusive! Thank you Holy City, we'll see you again next time.
We couldn’t be more pleased with Holy City! Our provider, Justin Todd went above and beyond during our maintenance visit to find out why we weren’t getting heat in certain rooms. He fixed the problem and provided a very reasonable estimate for a long term solution. Also, the maintenance plan is a great value! I will recommend to all my friends and neighbors.
I called Holy City Heating & Air and requested an inspection of my natural gas meter and piping to prepare my house for sale. Anthony, a plumbing technician, came out the very next day right on time as scheduled and talked me through the inspection and suggested a few minor modifications to ensure the system is safe. He then provided a reasonable quote for the modifications and asked me to call to schedule the work. I have always heard great things about Holy City Heating & Air and this service visit surely validated their reputation. Thank you.!!