Our Address
238 E Bay St, Charleston, SC 29401, USA
ACTIVATE YOUR 7-DAY FREE TRIAL TO PROPEL SALES FORWARD
Read More
ACTIVATE YOUR 7-DAY FREE TRIAL TO PROPEL SALES FORWARD
Read MoreStart getting more customers contacting your business with a free listing.
Full renovation of a duplex downtown Charleston included new HVAC systems for the two floors. We opted for Daiken. The install went pretty smooth compared to my other contractors. They were neat and finished the job rapidly working in the heat of the attic as well as the din of the crawlspace. The system however has not been without issues. We had a slow leak in one of the lines and then the system went down due to excessive humidity in the crawlspace flooding the overflow pan. The upstairs unit has trouble maintaining temperature but I have some leaky windows and no attic insulation which may be the cause. We shall see when that gets remedied. Holy City service has been pretty.good though, addressing issues as they arise. They are usually very quick to respond and did not leave until problem was repaired. I feel confident that they will continue to support the system as it ages. I have not tested the heat portion of the unit yet, but not too worried about that. The digital thermostat and app is nice, I can set the temp remotely as if I was standing in front of the display. It also has some diagnostics that I set up to connect to Holy City so they can monitor the system performance remotely. Lost a star due to issues, otherwise would have been 5.
Blake did a great job evaluating the duct work job. Carlos’s team were professional and efficient. They worked a 10 hour day to complete removal of the old duct system and replacing it with quality materials. The hardest working group we have encountered in many years. Even the office staff was outstanding!
I wanted to convey my appreciation and thanks to the team that installed our new unit in James Island. They worked very diligently to remove the old unit and install new unit as quickly and efficiently as possible. They were very courteous and helpful and did a great job cleaning up when the job was done. I appreciate everyone throughout the process, but especially the crew that installed the unit. I hope you will convey my appreciation to them.
Update 10/5/2024: Unfortunately, I have to change this review. The support from this company has been non-existent. They did not check the static pressure in my ducts when the installation was complete which caused the unit and ductwork to condensate. The condensation was so bad, it leaked onto my ceiling as seen in the attached pictures. A technician finally came to the house to check the pressure and adjusted the fan speed, which did not help. After repeated calls, they sent another tech that said I needed new ducts. Please note that I originally had a 5 ton unit and they replaced it with a 4 ton unit which they claimed was a match for my ductwork. They did recommend new ducts based on age but not capacity. After repeated attempts, I was finally able to talk with the owner. I agreed to have a quote for new ductwork but I stated that I would not work with one of his employees that was extremely rude to me. The owner was very dismissive and stated that he did not see where we would be able to work together. I will also add that during one of their visits I stated that I had a rattle in the outside unit. They repaired it with zip ties as seen in the attached photos. I do not like giving bad reviews but this has been going on for months and Holy City Heating and Air has decided to leave me with this problem!
We had a great experience with Holy City. From the sales representative, to the installers and the owner Tom. The price was reasonable, and the 12 year warranty was the best we found during our research. During the install there was a slight issue and even the owner came out to help. It was quickly fixed and the install completed. Even the clean up was excellent.