Our Address
520 Folly Rd, Charleston, SC 29412, USA
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I had an incredible experience at Firestone on James Island! I unexpectedly needed my tire replaced same day and despite being very busy, they went above and beyond to get me taken care of. All of the staff was extremely kind and fun to interact with, especially Karl! Thank you so much, Karl, you really saved the day! This was my first time going to Firestone and my husband and I agreed we will definitely be back for future services.
While they very promptly fixed a leak in my system while I was in SC that caused the air conditioner to go out, within 3 days my engine went out which was checked and listed as acceptable on the documents. I was told that there was 1 other repair that should get attention soon so I had booked an additional appointment at a different Firestone location in my state but they said driving my car until my next appointment would not in any way ruin my car and that my car would be fine. Very disappointing.
I had a slow leak and stopped to have it fixed. They were backed up and let me know that they would not be able to look at it until the next day. They offered to add air to the tire and suggested 2 other places to go to. One of their suggestions was not busy, found the leak, and plugged the hole. Thanks Firestone. I will remember that level of service. Cheers.
If I could give 0 stars I would. Firestone had my car for 3 days because it needed an alignment. When my car was returned I was told it needed $2,000 in repairs. The car was not aligned either. Upon taking my car elsewhere, I was told the repairs Firestone claimed my car needed were inaccurate, and they were able to properly fix my car. I have also had the issues they recommended being fixed checked two other times to ensure it was okay, and both said it was not a problem. After trying to get reimbursed for the alignment I paid for but was not done, I was told they did it to the best of their ability based on the issues they recommended getting fixed. Recommendations I was told 3 other times weren’t a problem with my car. I felt extremely taken advantage of. DO NOT GO HERE! This was an absolutely terrible experience. They are not trustworthy.
My appointment was postponed by a week after being confirmed, on the day it was supposed to occur. Then, the location was closed because the staff did not show up on the day of my appointment. I had to wait 2 hours before staff arrived and I could get my vehicle in. Then, they did not call me back when completing my vehicle until 5 minutes before the location closed, so I was unable to go back and pick it up until the next day. When called back, I was offered the usual slew of upcharged extra services... Incredibly disappointing experience. Would not recommend this location.