Our Address
1659 Meeting Street Rd, North Charleston, SC 29405, USA
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Beware! After patronizing this business for many years they charged me in Sep $786 for brakes and calipers on my 2010 SCION, then right when the back brakes started to go bad in Oct first said the brakes must be wet, then told me $786 just for the front. There would be additional charge to fix the back. Just talked with new mechanic and parts of the braking system are missing from the back. So Charlestowne Import Automotive returned my vehicle to me after I refused to pay another $800 with parts missing. Not to mention the radiator plug left off of my 2007 Mercedes-Benz.
I recently had the pleasure of working with Beth, Chris, and the entire team at Charlestowne's Import, and I cannot express my gratitude enough for their outstanding customer service and meticulous attention to detail. From the moment I first called for an appointment, I was greeted with warmth and professionalism. Beth and Chris went above and beyond to ensure that my experience as a new customer was nothing short of exceptional. They took the time to understand my needs and concerns and guided me through their process with patience and expertise. Their knowledge of the Audi brand and their willingness to answer all my questions left me feeling confident in my decision. Throughout the entire process, the communication was seamless. They kept me informed at every step, ensuring that I felt included and informed about the progress of my Audi. Their transparency and responsiveness were greatly appreciated. Now that I have experienced their exceptional service, I can confidently say that I am a customer for life. Beth, Chris, and the entire staff at Charlestowne's Import have won my loyalty through their unwavering commitment to customer satisfaction. They have exceeded my expectations in every way, and I wholeheartedly recommend them to anyone in need of a superior car repair experience!
I'm new to Charleston and this place. I didn't realize EVERYTHING was an appointment and I apologized for missing mine the day before. I assumed I could still receive a quote for the work I want done, so I headed up at 8am the next day. I know my truck. It has 460,000 miles on it. It needs new struts and shocks, and I know it needs a driver's side wheel bearing assembly. I've never met someone so arrogant, as to insist he still needs to look first to quote THAT work. If something else was found, I would have understood and agreed. It's obvious he's knowledgeable about his trade, but arrogance isn't wise.
Chris and Beth are always very helpful and I'm appreciative of their time and effort on all the vehicles I bring in there. Thank you so much!
I have had Charlestowne's Import Automotive and Chris do all the work on my Lexus SUV's since 2016. They are professional, straightforward, candid and honest. Their fees are fair and I feel comfortable that my car is safe and in tip top condition with them maintaining it. I highly recommend them to anyone for maintenance or repair