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730 Up on the Hill Rd, Charleston, SC 29412, USA
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### Updated review ### My first review was a two-star review because after 11 weeks of failing to return calls and I had nearly walked away... HOWEVER, after that initial difficulty I have only good things to say about all of the staff. Eric took me through the initial planning process with several good ideas about how to work with the landscape and lighting. Louise, the landscape architect, was a delight to work with. She is a great designer and effective communicator and it all stems from what is clearly a passion for the work. She took my vague ideas and designed a yard full of color, texture, and visual interest. When I requested a change she did so quickly and improved upon the idea even more. Christian led the project when it was installed. He was very communicative and addressed a few details that needed attention quickly. The end result looked better than I had imagined and I've enjoyed sitting out there and just admiring the view. I'm making the review five stars due to the end product and excellent communication that occurred after the initial review. Overall experience is four stars because of the initial issues which are listed below. I've already referred two friends to them and will continue to do so. ### Old review, Oct 2022 ### I'm unsure of what issues they're having lately. Clearly they can make beautiful landscaping as per their photos. However, their customer service is really lacking. Week 1, Wed: they didn't respond to my online form Week 2, Mon: I called and they said they'd call back in a few days (they didn't) Week 2, Fri: I called again and they agreed to set up a consultation two weeks later Week 4, Fri: I called when he had not shown up 40 minutes after our appointment time. He'd forgotten and was across town. Showed up an hour later. Made a plan for the yard and said he'd return with a quote in a week or two. Week 7, Wed: Designer calls and says she’ll be out to see the place in a few days. Not sure if she did but that was the last that I'd heard from her. Week 10, Mon: I call for an update. They say they’ll call back. (They didn't) Week 11, Tue: Still no word. I'm walking away. I had to initiate every conversation (except for the designer calling me) and they aren’t following through with any of their promises. They were nice when I spoke with them (why they got two stars), but at the end of the day I don't trust them to take my money and do the job.
Erik and his team are nothing short of incredible. I would absolutely recommend them if you're considering any landscape projects. They recently transformed my backyard as part of a swimming pool install project. Erik's knowledge of plants really helped us dial in the right mix of shrubs, grasses, and trees (we wanted native is possible, low maintenance, and hot/cold hardy varieties). They also installed sod for us (Zoysia) and installed a pop-up drain, and irrigation. They've stopped by the house numerous times since the install to ensure that everything is working perfectly (it is). Carolina Landscape also offer a great warranty on their plants- so we have peace of mind knowing that the garden will still look great in the future. Their crew boss Chris is super nice and always willing to make sure everything is perfect. They cleaned up each day after they were done (blower, hose off- lots of attention to detail).
I highly highly recommend Carolina Landscape. They did a full makover to our backyard and we thoroughly enjoyed working with them through the whole process, start to finish. Everyone was extremely professional, easy to work with and friendly. They took our inspiration and made it a reality. They worked efficiently and kept the timeline they told us they would. We had some changes midway through that we wanted to make and it was no problem at all for them. They were able to adapt and modify as needed. We will definitely work with them again in the future for any other projects we may have.
We just completed a project with Carolina Landscape and could not be more delighted. From start to finish they exceeded all of our expectations. Erik and his staff went above and beyond to make sure all the requirements were met for permits and the prep and installation were seamless and stellar as well. From our very first meeting, Erik really listened to insure our vision for the completed space was exactly what was delivered by his crew. We cannot recommend Carolina Landscape highly enough...you will not be disappointed!
Carolina Landscape put in our Fabulous new lawn and plantings. Our yard looks better than it has in many years. Our thanks to the Wonderful team of Derrick, Eric, Russel, Henry, Josh and Ruthie. Also to the many hands that were in the yard laying sod and mulch. And a huge thank you to Mason (my knight in a shiny white pickup) who showed up at 5:30 on a Friday afternoon to help me turn off the irrigation system which was acting up. Ya'll are Great and I would highly recommend this Local Company!