Our Address
188 Meeting St, Charleston, SC 29401, USA
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Update 1/11/2025, an administrator Allison, responded and stated that she would refund my purchase or gift card me a week ago if I responded to the email she sent to me. I did a week ago and heard nothing back from her. Guess that was all talk. Remember, I’m a local and I will never watch your TV show again. You need to reach out to me as you stated in your response to me. I’m a ‘(local)’ and I have enjoyed watching this businesses TV show series over the years on SC-PBS-TV. I always wanted to try out this business at one of their local areas. Today, I was not impressed with the food or the service. My order was the BLT, and my partners was the Fried Chicken Buscuit. After I got our order and had to ask for my sales receipt which was handed to me without this person saying anything to me, I took our order over to the seating area outside the glass doors to eat. When I opened mine, it was a disaster…the biscuit was crumbled and not a whole biscuit as you can view from the picture I took. My partner said that hers was tasty but cold, as was mine too. I had to pick up my crumbled up biscuit with my fingers since I couldn’t hold it. I ended up throwing it away as you can see in the picture. I also wasn’t impressed by the customer service. The lady who waited on us was polite but once my order was in she left and went back to the area where the food was being prepared and I ended up finishing my debit card transaction. When the transaction was complete, I wanted a receipt, so I hit receipt and it didn’t come out on my end but behind the counter because I had to request it from the older gentleman who was standing there doing something. He tore it off and didn’t even once look at me when I asked for it and handed it to me. Still no one said thank you. When my order was ready, my name was called and a younger gentleman handed it to me and he did say thank you. After watching your television show for years and seeing how you strive on customer service and the quality of your food, I wasn’t impressed. I’m a local, and I didn’t feel like going back up to your counter and explain all this. Hopefully you’ll make it right for all customers. Say what you want in response…but whoever does reply, you weren’t there when this all occurred.
We stopped in for a quick breakfast in the market. We ordered the biscuit and gravy and the biscuit with pimento cheese and sausage. The biscuit sandwich completely fell apart, but the biscuit was moist and not dry. The sausage is microwaved, but tasted fine. The egg I truly didn’t like and just removed it. The gravy for the biscuits and gravy was very thin, but the seasoning was nice. I’m glad I tried it, however it wouldn’t be something I chose in the future, but would eat it if someone gave it to me.
When we decided to come to Charleston for vacation, one of the things on our "to eat" list was Callie's based on seeing her on TV so often. Sadly, we were disappointed this morning. We visited the city market location at about 10 a.m. and got no smiles or personality from the staff. The biscuits were dry and hard, like they'd been sitting out awhile, and my egg had cold spots. My husband ordered the fiery pimento cheese on his otherwise plain biscuit. Not only was it plain pimento, there was barely a tablespoon of the stuff. The mint sweet tea and coffee were good at least.
The gluten free biscuits are so good! They just make them plain at the eateries but you can get any of the sandwiches or accoutrements to make it what you want. I had the goat cheese biscuit.
I was in town all the way from Detroit visiting family due to a death in the family. My brother and I decided to explore downtown Charleston. I've had an unusually difficult time finding good gluten free options in general, let alone the quintessential Southern fare. So, I was ecstatic and surprised when I saw y'all had gluten free biscuits available! The staff answered all my questions about cross-contamination and made me feel assured my intestines would be in good hands. Staff were absolutely amazing- great energy, cheery, and welcoming. Dealing with Celiac Disease the past 12 years I've heard all the moans and groan, eye rolls and attitudes you can imagine. The staff alone gives this place 5 stars. I wasn't even prepared for how fast and fresh everything would be. I received my biscuit promptly with a smile. I got the pimento cheese biscuit, I just had to get it, I'm in the South afterall. I wanted to try both the original and jalapeno and she graciously gave me a little of both. It was absolutely amazing! The biscuit was so buttery and delicate, the crumb was amazing! It was light, but definitely stuck to my ribs. The most authentic gluten free biscuit I've ever had. This was definitely the most satisfying and truly Southern food experience I've had since being here, and I doubt anything will top this. Thank you so much for offering gluten free items! You have no idea how frustrating it is traveling with dietary restrictions. You guys restored my faith in this area. If I lived here I'd be getting it this weekly. I'll remember to come back any time I'm in the area! Price was also pretty good! Best part is, I didn't get sick! 🙏🏼