About 5 Star Charleston Heating and Air
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520 Folly Rd PMB 173, Charleston, SC 29412, USA
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Great communication initially to sell the product. Clear and consistent - shoutout to Russell on that. However, horrible execution of the actual project. They advised me it would take a full day to complete, however, the guys installing it cut the drywall out incorrectly which resulted in the need for repair of my drywall. To do that, I needed to arrange it myself via a separate email to a guy they picked out. They paid for the repair but not without multiple attempts to fix the wall such that the paint and textured wall appeared similar to prior to the project which took several separate attempts. At one point, they even assumed I would do the paint repair myself after their mistake. It has taken multiple attempts to get the new grill promised for over the HVAC due to incorrect sizing and I still do not have this over a month after the initial installation.
I recently had the pleasure of working with 5 Star Heating and Air, and I can’t recommend them enough! Their team is not only highly knowledgeable but also exceptionally professional. They took the time to thoroughly explain how my heating and air conditioning system works and provided valuable tips on maintenance that will help extend its lifespan.
Stephen and his team at 5 Star Charleston are fantastic to work with. They have done quite a few jobs for many of my customers. My clients always rave about their service and quality. It's nice to be able to refer another quality contractor to my clients and know they will be taken care of.
5 Star is great!! They came to our house to look at our HVAC unit that was leaking and did an awesome job finding and fixing the issue. They got us back up and running with excellent customer service! Highly recommend!
They arrived quickly. Diagnosed the problem and installed a new system within the next day. Great Price! Professional and quick Service.