Our Address
1985 Riviera Dr 16 Ste 103, Mt Pleasant, SC 29464, USA
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Tankless water heater was not delivering hot water. Called on a Friday night after 6pm and left a message for help. J Stephens called me back within 15 minutes. He could send a plumber that night or the next day. I received text messages keeping me informed of arriving plumber and phone calls on when the replacement part would arrive. Kyle returned to install the part and was professional, knowledgeable and answered any questions I had. He was great. The job was completed and am very pleased with the customer service I received. Would definitely call on J Stephens for any future plumbing needs.
They are great. Will arrived well within the window given to me. Explained and showed me how our disposal motor was gone. Helped me pick the right new garbage disposal for our house. Installed and corrected a few installation issues from previous installation. Cleaned area up following the installation although there was hardly any mess because he was very careful. Great customer service, friendly and competent. Also, I like supporting small local business because they are very customer service oriented.
What a GREAT COMPANY to work with!!!.. and VERY KNOWLEDGEABLE… I had a shower valve leak in rental property… was told the ENTIRE shower/tub unit would have to come out and be replaced for several thousand dollars… I’m talkin as much as $20K… my tenant called several companies and picked top 3.. This company was on the top of his list.. They came out IMMEDIATELY and diagnosed the problem.. their bid was very fair and within 2hrs he replaced the faucet valve inside the wall of the shower/tub unit and my tenant had a completely new fixture!!!! He was THRILLED!! NOW I have a plumbing company who I can trust to be both fair and knowledgeable!! I’d GLADLY RECOMMEND THEM TO ANYONE!!! Thank you, Axel !!! ( plumber who came to our aid )
Alex came on time, was professional, and fixed the plumbing problems quickly!! The fee was reasonable and the service was 5 star. Cynthia in the office is so efficient and helpful. Nice to call a company and get excellent, all round service. We have used Stephen’s Plumbing several times over the years and feel good about recommending them.
I just wanted to give a big shout-out to the owner of this company. My husband was attempting to change our wax seal on our toilet by referring to YouTube videos. They were highly recommended on next door neighbor app, so I thought I would give them a call and just ask a couple of questions, to make sure my husband was doing this correctly. Jay the company owner answered the phone and had no problem giving me free advice and even took it a step further by having my husband send him photos of everything to make sure that he got the right wax ring and parts to put back on. This man took his time out of his busy schedule to stop and do all of this and ask for nothing in return. Honestly, we need more people like this the world! Although, I may have never used his services, I can definitely say that he cares about what he is doing and better yet cares about his customers paid or not. If I ever have any plumbing issues in the future that my husband cannot YouTube lol I will definitely give y'all a call. Thank you so very much!